Shipping policy

SHIPPING

Delphos ships from two locations. Apparel ships from New York. Skincare and
fragrance ship from our fulfillment partner. If your order contains both, the
items may arrive separately and you will receive tracking for each shipment.

PROCESSING

Orders placed before 12pm Eastern on a business day are typically dispatched
the same day. Orders placed after that, or on weekends and holidays, are
dispatched the next business day. You will receive tracking by email as soon
as each shipment leaves.

UNITED STATES

Standard, 3 to 5 business days: $5. Free on orders over $50.
Express, 1 to 2 business days: $12.

Opora Eau de Parfum ships ground only to the 48 contiguous states. Because it
is an alcohol-based fragrance, it is classified as a limited quantity
flammable liquid and cannot travel by air. Express shipping and delivery to
Alaska, Hawaii, and US territories are not available for orders containing
Opora. If your order contains Opora and other items, we will ship the other
items separately so they are not delayed.

INTERNATIONAL

We ship apparel and skincare worldwide. Rates are calculated at checkout by
destination. Delivery typically takes 7 to 14 business days, though customs
processing can extend this.

We cannot ship Opora Eau de Parfum outside the United States. Alcohol-based
perfumes are prohibited in international mail and restricted by air carriers
as dangerous goods. International orders containing Opora cannot be accepted
and the fragrance will not be available at checkout outside the US.

DUTIES AND TAXES

Prices at checkout do not include customs duties, import taxes or brokerage
fees. These are set by the destination country and are the responsibility of
the recipient, payable on delivery. We cannot estimate them in advance and we
cannot refund them if a parcel is refused.

ADDRESSES AND DELIVERY

Please check your address carefully before completing your order. We cannot
redirect a parcel once it has shipped. Delivery estimates are estimates, not
guarantees, and we are not responsible for carrier or customs delays.

If a parcel is returned to us as undeliverable, we will refund the order
value less shipping once it arrives back.

QUESTIONS

contact@delphos.house